Refund and Returns Policy
Refund Policy for Handwoven Crafts
At Handwoven Crafts, we prioritize customer satisfaction and strive to provide a seamless shopping experience. If you’re not completely satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions:
Eligibility for Refunds
- Products must be returned in their original condition, unused, and with all tags attached.
- Refund requests must be initiated within 15 days of receiving the product.
Non-Refundable Items
- Custom or personalized orders.
- Clearance or sale items.
Return Process
- Email us at contact@handwovencrafts.com with your order number and reason for the return.
- We will provide detailed instructions on shipping the item back to us.
- Once we receive and inspect the returned product, we will process your refund within 3-5 business days.
Important Notes:
- Shipping costs are non-refundable, and customers are responsible for return shipping fees.
- It may take 5-10 business days for the refund to reflect in your account, depending on your payment method.
- We reserve the right to refuse a return or refund if the item does not meet our return policy requirements.
Exchanges
We accept exchanges for defective or damaged items. Please contact us within 7 days of receiving your order, and we’ll assist you with the exchange process.
Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible:
- If the order has not been processed: We will cancel it and initiate a refund.
- If the order has already been processed or shipped: The order cannot be canceled, but you may initiate a return under our refund policy.
Thank you for choosing Handwoven Crafts for your handmade products. If you have any questions or concerns, please email us at contact@handwovencrafts.com. We’re here to help!